E-mail Services FAQ's

Are there any limits I should know about on how many E-Mails I can send out?

First off, be aware that E-Mail usage will count against your transfer usage. There is no limit to the number of E-Mails you can send out.

How can I access webmail outside of cPanel?

You can access your account's webmail (either Horde or Neomail) by typing in http://www.yourdomain.com/webmail.

A prompt will appear asking for your email username (yourname@yourdomain.com) and your password.

How do I setup Microsoft Outlook/Outlook Express with my account's email?

In Outlook or your preferred mail program, choose to create a new mail account. Enter the settings below.

E-Mail Address (username) : username@yourdomain.com
Incoming Mail Server: yourdomain.com
Outgoing Mail Server: yourisp SMTP Server

With "My Outgoing Mail Server Requires Authentication" checked.
(To change the authentication setting above, go to Tools -> Accounts -> Choose the E-Mail account -> Click Properties -> Click the Servers tab -> Near the bottom is the checkbox for this function)

It has been found that some mail accounts work with this (SMTP Authentication), and some don't, it's just try it on, try it off. If you get errors when sending E-Mail, then this option needs to be switched in your settings.

Some ISP's block Port 25 for outgoing mail, if this is the case for your ISP, you can edit the Port to 26.

How many E-Mail accounts can I setup?

As many as you would like, however, be aware that E-Mail storage does count against your total usage of space. As does E-Mail transfer.

How many email accounts can I forward to with the email forward?

You can setup as many forwarders as you'd like. If you want one account to mail to multiple accounts (a forward to two addresses), just setup two entries in your cPanel.

My domain is working but my email is not, how come?

Your domain propagates in several stages. If your domain is working properly in less than 72 hours your mail might need some more time to activate.

It can take up to 5 days for your domain to fully propagate

Can ramwebhosting.com customers operate mailing lists?

Yes. Small to moderately sized mailing lists can be sent usin

g the mailing list feature available through the mail administration panel, or through your shared hosting account. Moderately large mailing lists can be sent from our shared hosting servers, however the messages MUST be throttled so that the delivery of messages are spread out over a period of time. Contact support to inquire about sending extremely large mailing lists.

In addition, any mass mailings that are sent out, that are deemed to adversely affect the performance of a server, or the network, can subject an account to an immediate suspension or termination. In addition, any mass mailings whose content is deemed to be unsolicited-bulk email, by system administrators may also result in account suspension or termination, without warning.

Can I forward to multiple e-mail addresses?

Yes, when creating an e-mail forwarder in your account Cpanel, you can specify multiple recipients by seperating the e-mail addresses with a comma.

Can I have auto-responders for my e-mail accounts?

Yes, you can create e-mail autoresponders by visiting your account's control panel and clicking on the 'Mail' icon.

Can I limit the e-mail storage space of a particular account?

Yes. In your account's control panel you can specify the quota size of any e-mail account. You can also adjust the size of an e-mail account at a later date.

Can I setup e-mail accounts for subdomains?

Absolutely. In your account's control panel under the 'Mail' category, you can create a new e-mail account and specify the domain (by the drop down box).

Can I use Bigmailbox.com or Everyone.net?

To use a 3rd party email service provider such as bigmailbox.com or everyone.net, you will need to have us make a modification to your DNS zone file. When you signup for your account with the 3rd party mail provider, they will give your the exact changes that need to be made by us to your zone file, which you need to submit to us through a ticket. Any change requests should include your login/password or the first 2 and last 4 digits of your credit card.

Creating an E-mail Account

To create an e-mail account, log in to your account's control panel and then click on 'Mail'. On the next screen, click to Add/Remove e-mail account.

Does ramwebhosting.com support IMAP?

Yes, all accounts are IMAP-enabled.

How do I access webmail?

You can access your account's webmail by going to http://www.yourdomain.com/webmail or by logging in to your account's control panel and clicking on the 'WebMail' icon

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